Flame Shack Warranty Policy
At Flame Shack, we take great pride in the quality and craftsmanship of our fire pits and outdoor accessories. We stand behind our products and are committed to ensuring our customers are satisfied with their purchase.
5-Year Warranty Coverage
Flame Shack offers a 5-Year Limited Warranty on all fire pits and accessories from the original date of purchase. This warranty covers:
- Manufacturing defects
- Material faults
- Workmanship issues
- Product failure under normal use
If a product is found to be defective within the warranty period, Flame Shack will, at its discretion, repair, replace, or refund the item.
What’s Covered
This warranty applies to:
- Structural failure not caused by misuse or accidents
- Welding defects or metalwork faults
- Accessories that fail due to a manufacturing error
What’s Not Covered
This warranty does not cover:
- Damage due to misuse, abuse, or improper installation
- Normal wear and tear (e.g. surface rust, fading, discolouration from heat or weather)
- Modifications or unauthorised repairs
- Damage caused by exposure to harsh chemicals or environmental conditions
- Commercial use (unless otherwise stated)
How to Make a Warranty Claim
To lodge a claim, please contact us at info@flameshack.com.au with the following:
- Proof of purchase (receipt or order number)
- A detailed description of the issue
- Photos showing the defect or damage
Our customer service team will assess your claim and guide you through the next steps.
Important Notes
- This warranty is valid for the original purchaser only and is not transferable.
- Warranty claims must be made within 5 years of the purchase date.
- In some cases, we may request that the item be returned for inspection.
- Any approved replacement or repair will not extend the original warranty period.